Support
One inbox. One real reply.
No chatbots, no ticket dashboards. Email us — a person reads it and gets back to you inside one business day.
videogenhelp@gmail.comGuides & tutorials
Most workflows are documented in the FAQ — jump straight to the section you need.
What can we help with?
Account & billing
Subscription cancellation, refund requests, invoice questions, account deletion.
Open mail draft →Generation & models
A model failing repeatedly, output not matching what the manifest claims, ideas for new models to add.
Open mail draft →Bug reports
Anything that looks broken — Studio not loading, library showing stale state, button doing nothing.
Open mail draft →Press & partnership
Coverage requests, integrations, reseller partnerships.
Open mail draft →Before you email
Most questions are answered in two short pages we keep up to date:
- FAQ — credits, model behavior, generation timing, refunds.
- Refund policy — 30-day money-back guarantee on subs and credit packs.
- Account — view balance, ledger, subscription; cancel subscription in one click.
For policy questions, see the Acceptable Use Policy and Privacy Policy.